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Re: WWP and support

A recipe for disaster for a software vendor:
1. Make the GUI complex and quirky
2. Provide lousy documentation 
3. Don't issue free bug releases
4. Don't offer upgrades at a reasonable price
5. Don't include in the documentation for an upgrade good descriptions of
   new features and changes in existing features/functions/GUI
6. Don't offer a support subscription option that includes unlimited tech
   support and free upgrades
7. Don't provide free tech support for a reasonable period after initial
   purchase, or after purchase of a major upgrade
8. Don't provide an easy way for users to communicate their concerns, problems,
   and wishes free of charge.
9. Charge a tech support fee when a user seeks help because of a bug, or an
   error or omission in the documentation.
   
     ====================
     | Nullius in Verba |
     ====================
Dan Emory, Dan Emory & Associates
FrameMaker/FrameMaker+SGML Document Design & Database Publishing
Voice/Fax: 949-722-8971 E-Mail: danemory@primenet.com
10044 Adams Ave. #208, Huntington Beach, CA 92646
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